:root{--surface-app: #F6F6F7;--surface-raised: #FAFAFB;--surface-panel: #FCFCFD;--surface-hover: #F1F1F3;--surface-card: #FFFFFF;--surface-input: #FFFFFF;--line-soft: #EBEBEE;--line: #E6E6EA;--line-mid: #E0E0E5;--line-strong: #D9D9DF;--line-bold: #CFCFD6;--ink-dim: #6E6E77;--ink-muted: #71717A;--ink-soft: #666670;--ink-mid: #5A5A63;--ink-secondary: #4B4B54;--ink-strong: #3A3A43;--ink: #18181D;--brand: #C32020;--brand-strong: #A81B1B;--brand-soft: #FBECEC;--brand-line: #EFC9C9;--ok: #15803D;--ok-soft: #E4F5EA;--ok-line: #22c55e44;--danger: #DC2626;--danger-soft: #FDF3F3;--warn: #B45309;--warn-soft: #FBF3DB;--warn-line: #fbbf2444;--warn-ink: #8A5A0B;--info: #2563EB;--info-soft: #E9F1FC;--violet: #7C3AED;--violet-soft: #F2EDFD;--violet-alt: #6C47FF;--overlay: rgba(23, 23, 26, .4);--logo-plate: #18181D;--font-ui: "Inter", -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;--font-mono: "DM Mono", ui-monospace, SFMono-Regular, monospace;--font-display: "Space Grotesk", var(--font-ui);--shadow-pop: 0 8px 24px rgba(16,16,20,.1);--card: var(--surface-card);--paper: var(--surface-app);--chart-in: var(--info);--chart-ia: var(--brand);--chart-team: var(--violet)}*{box-sizing:border-box}html,body,#root{height:100%}body{margin:0;background:var(--surface-app);color:var(--ink);font-family:var(--font-ui);font-size:14px;line-height:1.5;-webkit-font-smoothing:antialiased}button,input{font-family:inherit}a{color:var(--brand)}.monogram{width:32px;height:32px;border-radius:8px;background:var(--logo-plate);color:#fff;display:inline-flex;align-items:center;justify-content:center;font-family:var(--font-display);font-size:15px;font-weight:600;flex-shrink:0;-webkit-user-select:none;user-select:none}.boot{height:100%;display:flex;align-items:center;justify-content:center;color:var(--ink-dim);font-size:13px}.login-wrap{min-height:100%;display:flex;flex-direction:column;align-items:center;justify-content:center;padding:24px;gap:28px}.login-card{width:100%;max-width:360px;background:var(--surface-card);border:1px solid var(--line);border-radius:12px;box-shadow:var(--shadow-pop);padding:28px 24px;display:flex;flex-direction:column;gap:14px}.login-head{text-align:center;margin-bottom:6px}.login-head .monogram{width:44px;height:44px;font-size:20px;border-radius:10px;margin-bottom:12px}.login-head h1{font-size:18px;font-weight:600;color:var(--ink);margin:0 0 2px}.login-head p{margin:0;color:var(--ink-muted);font-size:13px}.field{display:flex;flex-direction:column;gap:5px}.field label{font-size:12px;font-weight:500;color:var(--ink-secondary)}.field input{padding:9px 12px;font-size:13px;border:1px solid var(--line-strong);border-radius:8px;background:var(--surface-input);color:var(--ink);outline:none}.field input:focus{border-color:var(--brand);box-shadow:0 0 0 3px var(--brand-soft)}.btn-primary{padding:9px 16px;font-size:13px;font-weight:500;background:var(--brand);color:#fff;border:none;border-radius:8px;cursor:pointer}.btn-primary:hover{background:var(--brand-strong)}.btn-primary:disabled{opacity:.55;cursor:default}.btn-ghost{padding:6px 12px;font-size:12px;background:transparent;color:var(--ink);border:1px solid var(--line-strong);border-radius:8px;cursor:pointer}.btn-ghost:hover{background:var(--surface-hover)}.form-error{color:var(--danger);font-size:13px;text-align:center;margin:0}.login-foot{color:var(--ink-dim);font-size:12px;text-align:center}.shell{min-height:100%;display:flex;flex-direction:column}.topbar{height:52px;display:flex;align-items:center;gap:12px;padding:0 24px;border-bottom:1px solid var(--line);background:var(--surface-card);position:sticky;top:0;z-index:5}.topbar .who{flex:1;min-width:0;display:flex;align-items:baseline;gap:10px}.topbar .who .store{font-size:15px;font-weight:600;color:var(--ink);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.topbar .who .sub{font-size:12px;color:var(--ink-muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.tabs{display:flex;padding:0 24px;background:var(--surface-card);border-bottom:1px solid var(--line)}.tabs button{padding:10px 16px;font-size:13px;background:none;border:none;cursor:pointer;color:var(--ink-muted);border-bottom:2px solid transparent;margin-bottom:-1px;transition:color .12s,border-color .12s}.tabs button.active{color:var(--brand);border-bottom-color:var(--brand);font-weight:500}.content{flex:1;padding:28px 24px;max-width:1040px;width:100%;margin:0 auto}.period-row{display:flex;gap:6px;align-items:center;flex-wrap:wrap;margin-bottom:18px}.period-row .label{font-size:12px;color:var(--ink-muted);margin-right:4px}.date-range{display:inline-flex;align-items:center;gap:6px;margin-left:6px}.date-input{padding:4px 8px;font-size:12px;border:1px solid var(--line-strong);border-radius:8px;background:var(--surface-input);color:var(--ink);outline:none}.date-input:focus{border-color:var(--brand);box-shadow:0 0 0 3px var(--brand-soft)}.section{margin-bottom:28px}.section-head{margin-bottom:12px;padding-bottom:8px;border-bottom:1px solid var(--line)}.section-head 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.v{font-family:var(--font-display);font-size:28px;font-weight:600;line-height:1.1;letter-spacing:-.01em}.chart-card{background:var(--surface-card);border:1px solid var(--line);border-radius:10px;padding:16px;margin-bottom:20px}.chart-card h2{font-size:14px;font-weight:600;color:var(--ink);margin:0 0 2px}.chart-card .sub{font-size:12px;color:var(--ink-muted);margin:0 0 14px}.funnel-row{display:flex;align-items:center;gap:10px;margin-bottom:8px}.funnel-row .bucket{width:44px;font-size:12px;color:var(--ink-muted);text-align:right;flex-shrink:0}.funnel-row .bar-track{flex:1}.funnel-row .bar{height:18px;border-radius:4px;min-width:2px}.funnel-row .n{width:48px;font-size:12px;color:var(--ink-secondary);font-variant-numeric:tabular-nums;flex-shrink:0}.metrics-note{font-size:12px;color:var(--ink-dim);margin-top:-8px;margin-bottom:20px}.convs{display:grid;grid-template-columns:320px 1fr;gap:16px;height:calc(100vh - 210px);min-height:380px}.conv-list{background:var(--surface-card);border:1px solid var(--line);border-radius:12px;display:flex;flex-direction:column;overflow:hidden}.conv-search{padding:10px;border-bottom:1px solid var(--line);display:flex;gap:6px}.conv-search input{flex:1;min-width:0;padding:7px 10px;font-size:13px;border:1px solid var(--line-strong);border-radius:8px;background:var(--surface-input);color:var(--ink);outline:none}.conv-search input:focus{border-color:var(--brand);box-shadow:0 0 0 3px var(--brand-soft)}.conv-scroll{flex:1;overflow-y:auto}.conv-item{width:100%;text-align:left;background:none;border:none;cursor:pointer;padding:10px 14px;border-bottom:1px solid var(--line-soft);display:flex;flex-direction:column;gap:2px;transition:background .12s}.conv-item:hover{background:var(--surface-hover)}.conv-item.active{background:var(--brand-soft);box-shadow:inset 3px 0 0 var(--brand)}.conv-item .name{font-size:13px;font-weight:600;color:var(--ink)}.conv-item 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4px;color:var(--ok)}.bubble.equipe{align-self:flex-end;background:var(--warn-soft);border:1px solid var(--warn-line);border-radius:12px 12px 4px;color:var(--warn-ink)}.bubble.equipe.block{background:#64748b24;border-color:#64748b57;color:var(--ink-strong)}.bubble.followup{background:var(--violet-soft);border-color:#6c47ff55;color:#6d28d9}.bubble.ligacao{background:#38bdf829;border:1px solid rgba(56,189,248,.45);color:#0369a1}.bubble.ligacao.in{align-self:flex-start;border-radius:12px 12px 12px 4px}.bubble.ligacao.out{align-self:flex-end;border-radius:12px 12px 4px}.bubble .tag{font-size:9px;letter-spacing:.04em;text-transform:uppercase;margin-bottom:4px}.bubble .tag.warn{color:var(--warn)}.bubble .tag.muted{color:var(--ink-muted)}.bubble .tag.ok{color:var(--ok)}.bubble .tag.brand{color:var(--brand)}.bubble .tag.violet{color:var(--violet)}.bubble .tag.info{color:#0369a1}.bubble .text{margin-bottom:4px}.bubble .foot{display:flex;align-items:center;justify-content:space-between;gap:8px;margin-top:2px}.bubble .when{font-size:10px;color:var(--ink-dim)}.bubble .media-list{display:flex;flex-direction:column;gap:6px;margin:4px 0 6px}.bubble .media-list audio{width:260px;max-width:100%;display:block}.bubble .media-list video{width:280px;max-width:100%;border-radius:8px;display:block;background:#000}.bubble .media-list img{max-width:260px;max-height:260px;border-radius:8px;display:block;border:1px solid var(--line-strong);background:var(--surface-card)}.bubble .media-list .chip{align-self:flex-start;font-size:10px;padding:2px 7px;border-radius:4px;border:1px solid var(--line-strong);background:var(--line);color:var(--ink-secondary);text-decoration:none}.bubble .media-list .chip:hover{border-color:var(--violet-alt);color:var(--violet)}.marker{align-self:center;font-size:11px;color:var(--ink-dim);background:#94a3b81a;border:1px solid rgba(148,163,184,.28);padding:4px 10px;border-radius:8px}.empty-pane{flex:1;display:flex;align-items:center;justify-content:center;color:var(--ink-dim);font-size:13px;padding:24px;text-align:center}.back-btn{display:none}@media (max-width: 860px){.hero-grid,.tile-grid{grid-template-columns:repeat(2,1fr)}}@media (max-width: 720px){.content{padding:16px}.topbar .who{flex-direction:column;align-items:flex-start;gap:0}.convs{grid-template-columns:1fr;height:calc(100vh - 190px)}.convs.chat-open .conv-list{display:none}.convs:not(.chat-open) .chat{display:none}.back-btn{display:inline-flex}}@media (max-width: 520px){.hero-grid{grid-template-columns:1fr 1fr}.tile.hero .v{font-size:24px}.topbar,.tabs{padding:0 16px}}@media (prefers-reduced-motion: no-preference){.tile,.chart-card{animation:rise .2s ease-out both}@keyframes rise{0%{opacity:0;transform:translateY(4px)}to{opacity:1;transform:none}}}