:root{--surface-app: #F6F6F7;--surface-raised: #FAFAFB;--surface-panel: #FCFCFD;--surface-hover: #F1F1F3;--surface-card: #FFFFFF;--surface-input: #FFFFFF;--line-soft: #EBEBEE;--line: #E6E6EA;--line-mid: #E0E0E5;--line-strong: #D9D9DF;--line-bold: #CFCFD6;--ink-dim: #6E6E77;--ink-muted: #71717A;--ink-soft: #666670;--ink-mid: #5A5A63;--ink-secondary: #4B4B54;--ink-strong: #3A3A43;--ink: #18181D;--brand: #C32020;--brand-strong: #A81B1B;--brand-soft: #FBECEC;--brand-line: #EFC9C9;--ok: #15803D;--ok-soft: #E4F5EA;--ok-line: #22c55e44;--danger: #DC2626;--danger-soft: #FDF3F3;--warn: #B45309;--warn-soft: #FBF3DB;--warn-line: #fbbf2444;--warn-ink: #8A5A0B;--info: #2563EB;--info-soft: #E9F1FC;--violet: #7C3AED;--violet-soft: #F2EDFD;--violet-alt: #6C47FF;--overlay: rgba(23, 23, 26, .4);--logo-plate: #18181D;--on-dark: #FFFFFF;--font-ui: "Inter", -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;--font-mono: "DM Mono", ui-monospace, SFMono-Regular, monospace;--font-display: "Space Grotesk", var(--font-ui);--shadow-pop: 0 8px 24px rgba(16,16,20,.1);--card: var(--surface-card);--paper: var(--surface-app);--chart-in: var(--info);--chart-ia: var(--brand);--chart-team: var(--violet)}*{box-sizing:border-box}html,body,#root{height:100%}body{margin:0;background:var(--surface-app);color:var(--ink);font-family:var(--font-ui);font-size:14px;line-height:1.5;-webkit-font-smoothing:antialiased}button,input{font-family:inherit}a{color:inherit}:focus-visible{outline:2px solid var(--brand);outline-offset:2px}.monogram{width:32px;height:32px;border-radius:8px;background:var(--logo-plate);color:#fff;display:inline-flex;align-items:center;justify-content:center;font-family:var(--font-display);font-size:15px;font-weight:600;flex-shrink:0;-webkit-user-select:none;user-select:none}.boot{height:100%;display:flex;align-items:center;justify-content:center;color:var(--ink-dim);font-size:13px}.login-wrap{min-height:100%;display:flex;flex-direction:column;align-items:center;justify-content:center;padding:24px;gap:28px}.login-card{width:100%;max-width:360px;background:var(--surface-card);border:1px solid var(--line);border-radius:12px;box-shadow:var(--shadow-pop);padding:28px 24px;display:flex;flex-direction:column;gap:14px}.login-head{text-align:center;margin-bottom:6px}.login-head .monogram{width:44px;height:44px;font-size:20px;border-radius:10px;margin-bottom:12px}.login-head h1{font-size:18px;font-weight:600;color:var(--ink);margin:0 0 2px}.login-head p{margin:0;color:var(--ink-muted);font-size:13px}.field{display:flex;flex-direction:column;gap:5px}.field label{font-size:12px;font-weight:500;color:var(--ink-secondary)}.field input{padding:9px 12px;font-size:13px;border:1px solid var(--line-strong);border-radius:8px;background:var(--surface-input);color:var(--ink);outline:none}.field input:focus{border-color:var(--brand);box-shadow:0 0 0 3px var(--brand-soft)}.btn-primary{padding:9px 16px;font-size:13px;font-weight:500;background:var(--brand);color:#fff;border:none;border-radius:8px;cursor:pointer}.btn-primary:hover{background:var(--brand-strong)}.btn-primary:disabled{opacity:.55;cursor:default}.btn-ghost{padding:6px 12px;font-size:12px;background:transparent;color:var(--ink);border:1px solid var(--line-strong);border-radius:8px;cursor:pointer}.btn-ghost:hover{background:var(--surface-hover)}.form-error{color:var(--danger);font-size:13px;text-align:center;margin:0}.login-foot{color:var(--ink-dim);font-size:12px;text-align:center}.shell{min-height:100%}.topbar{position:sticky;top:env(safe-area-inset-top,0px);z-index:10;height:52px;display:flex;align-items:center;gap:12px;padding-inline:24px;background:var(--surface-card);border-bottom:1px solid var(--line)}.who{flex:1;min-width:0;display:flex;align-items:baseline;gap:10px}.who .store{font-size:15px;font-weight:600;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.who .sub{font-size:12px;color:var(--ink-muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.agentbar{display:flex;align-items:center;gap:6px;overflow-x:auto;padding-block:8px;padding-inline:24px;background:var(--surface-card);border-bottom:1px solid var(--line)}.agentbar .label{font-size:12px;color:var(--ink-muted);margin-right:4px;white-space:nowrap}.agentbar .pill{white-space:nowrap;flex-shrink:0}.layout{display:grid;grid-template-columns:216px minmax(0,1fr);gap:28px;max-width:1240px;margin:0 auto;padding-block:24px 56px;padding-inline:24px}.rail{position:sticky;top:76px;align-self:start;display:flex;flex-direction:column;gap:2px}.rail .cap{font-size:11px;text-transform:uppercase;letter-spacing:.07em;color:var(--ink-dim);padding:0 12px 6px}.rail a{display:flex;flex-direction:column;padding:8px 12px;border-radius:8px;text-decoration:none;border:1px solid transparent}.rail a .l{font-size:13px;font-weight:500;color:var(--ink)}.rail a .q{font-size:11.5px;color:var(--ink-muted)}.rail a:hover{background:var(--surface-hover)}.rail a.active{background:var(--surface-card);border-color:var(--line)}.rail a.active .l{color:var(--brand)}.rail .sep{height:1px;background:var(--line);margin:8px 12px}main{min-width:0}.view-head{margin-bottom:14px}.view-head h1{font:600 22px/1.2 var(--font-display);letter-spacing:-.01em;margin:0;text-wrap:balance}.view-head p{margin:2px 0 0;color:var(--ink-muted);font-size:13px}.period-row{display:flex;gap:6px;align-items:center;flex-wrap:wrap;margin-bottom:22px}.period-row .label{font-size:12px;color:var(--ink-muted);margin-right:4px}.pill{padding:5px 12px;font:12px var(--font-ui);border-radius:999px;cursor:pointer;border:1px solid var(--line-strong);background:var(--surface-card);color:var(--ink-secondary)}.pill:hover{background:var(--surface-hover)}.pill.active{background:var(--brand);border-color:var(--brand);color:var(--on-dark);font-weight:500}.sample{margin-left:auto;font-size:11px;color:var(--ink-dim)}.date-range{display:inline-flex;align-items:center;gap:6px;margin-left:6px}.date-input{padding:4px 8px;font-size:12px;border:1px solid var(--line-strong);border-radius:8px;background:var(--surface-input);color:var(--ink);outline:none}.date-input:focus{border-color:var(--brand);box-shadow:0 0 0 3px var(--brand-soft)}.section{margin-bottom:30px}.section-head{margin-bottom:12px;padding-bottom:8px;border-bottom:1px solid var(--line)}.section-head h2{font-size:15px;font-weight:600;margin:0;display:flex;align-items:center;gap:8px;flex-wrap:wrap}.section-head p{font-size:12px;color:var(--ink-muted);margin:2px 0 0}.tiles{display:grid;grid-template-columns:repeat(var(--cols),minmax(0,1fr));gap:12px;margin-bottom:12px}.tile{background:var(--surface-card);border:1px solid var(--line);border-radius:10px;padding:14px 16px;display:flex;flex-direction:column;gap:2px;min-width:0;text-decoration:none}.tile .k{font-size:12px;color:var(--ink-muted)}.tile .v{font-size:20px;font-weight:600;font-variant-numeric:tabular-nums}.tiles.hero .v{font:600 28px/1.15 var(--font-display);letter-spacing:-.01em}.tile .d{font-size:12px;color:var(--ink-dim)}a.tile.go:hover{border-color:var(--line-strong);background:var(--surface-card)}.tile .more{margin-top:6px;font-size:12px;font-weight:500;color:var(--brand)}.card{background:var(--surface-card);border:1px solid var(--line);border-radius:10px;padding:16px;margin-bottom:12px;min-width:0}.card-head{display:flex;justify-content:space-between;align-items:flex-start;gap:12px;margin-bottom:14px}.card-head>div:first-child{min-width:0}.card-head h3{font-size:14px;font-weight:600;margin:0}.card-head .sub{font-size:12px;color:var(--ink-muted);margin:2px 0 0}.pair{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;margin-bottom:12px}.pair>.card{margin-bottom:0}.stat .big{font:600 28px/1.15 var(--font-display);font-variant-numeric:tabular-nums}.stat .d{font-size:12px;color:var(--ink-dim);margin-top:2px}.empty{margin:0;font-size:12.5px;color:var(--ink-dim)}.bars{display:grid;grid-template-columns:minmax(0,38%) minmax(0,1fr) auto;gap:8px 12px;align-items:center}.bars .bl{font-size:12.5px;color:var(--ink-secondary)}.track{height:14px;background:var(--surface-hover);border-radius:4px;overflow:hidden}.fill{display:block;height:100%;border-radius:4px;min-width:2px}.bars .bv{font-size:12px;color:var(--ink-secondary);font-variant-numeric:tabular-nums;text-align:right;white-space:nowrap}.bars .bv em{font-style:normal;color:var(--ink-dim);margin-left:4px}.stack{display:flex;gap:2px;height:22px;border-radius:6px;overflow:hidden;margin-bottom:12px}.stack span{display:block;min-width:3px}.stack-legend{display:grid;grid-template-columns:repeat(auto-fill,minmax(150px,1fr));gap:8px 16px}.stack-legend div{display:flex;align-items:baseline;gap:6px;font-size:12.5px;color:var(--ink-secondary);min-width:0}.sw{width:9px;height:9px;border-radius:2px;flex-shrink:0;align-self:center}.stack-legend b{font-weight:600;color:var(--ink);font-variant-numeric:tabular-nums}.stack-legend small{color:var(--ink-dim);font-size:11.5px;font-variant-numeric:tabular-nums}.chart-legend{display:flex;gap:14px;margin-top:10px;font-size:12px;color:var(--ink-secondary);flex-wrap:wrap}.chart-legend span{display:inline-flex;align-items:center;gap:6px}.scroll-x{overflow-x:auto}.heat{display:grid;grid-template-columns:34px repeat(24,minmax(13px,1fr));gap:2px;min-width:420px}.heat .hl,.heat .hh{font-size:10px;color:var(--ink-dim);display:flex;align-items:center}.heat .hh{justify-content:center}.heat .c{height:20px;border-radius:3px}.heat .c.peak{outline:2px solid var(--ink);outline-offset:-1px}.heat-scale{display:flex;align-items:center;gap:6px;margin-top:10px;font-size:11px;color:var(--ink-dim)}.heat-scale .grad{width:120px;height:8px;border-radius:4px;background:linear-gradient(90deg,var(--surface-hover),var(--brand))}.table-wrap{overflow-x:auto;margin-inline:-4px}table{width:100%;border-collapse:collapse;font-size:12.5px}th{text-align:left;font-weight:500;font-size:11.5px;color:var(--ink-muted);padding:6px 10px 8px;border-bottom:1px solid var(--line);white-space:nowrap}td{padding:9px 10px;border-bottom:1px solid var(--line-soft);white-space:nowrap;color:var(--ink-strong)}tr:last-child td{border-bottom:none}td.num,th.num{text-align:right;font-variant-numeric:tabular-nums}td .chip{display:inline-block;padding:2px 7px;border-radius:999px;font-size:11px;font-weight:500}td .chip.up{background:var(--ok-soft);color:var(--ok)}td .chip.down{background:var(--danger-soft);color:var(--danger)}td .chip.neutral{background:var(--surface-hover);color:var(--ink-secondary)}.hl-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px}.hl-item{display:flex;flex-direction:column;gap:2px;padding:14px 16px;text-decoration:none;background:var(--surface-card);border:1px solid var(--line);border-radius:10px;min-width:0}.hl-item:hover{border-color:var(--line-strong)}.hl-item .k{font-size:12px;color:var(--ink-muted)}.hl-item .v{font-size:15px;font-weight:600}.hl-item .d{font-size:12px;color:var(--ink-dim)}.hl-item .more{font-size:12px;color:var(--brand);font-weight:500;margin-top:4px}.note{font-size:12px;color:var(--ink-dim);margin:4px 0 12px}.convs{display:grid;grid-template-columns:320px 1fr;gap:16px;height:calc(100vh - 200px);min-height:380px}.has-agents .convs{height:calc(100vh - 244px)}.conv-list{background:var(--surface-card);border:1px solid var(--line);border-radius:12px;display:flex;flex-direction:column;overflow:hidden}.conv-search{padding:10px;border-bottom:1px solid var(--line);display:flex;gap:6px}.conv-search input{flex:1;min-width:0;padding:7px 10px;font-size:13px;border:1px solid var(--line-strong);border-radius:8px;background:var(--surface-input);color:var(--ink);outline:none}.conv-search input:focus{border-color:var(--brand);box-shadow:0 0 0 3px var(--brand-soft)}.conv-scroll{flex:1;overflow-y:auto}.conv-note{margin:0;padding:8px 12px;font-size:11.5px;line-height:1.45;color:var(--ink-muted);background:var(--surface-hover);border-bottom:1px solid var(--line)}.conv-item{width:100%;text-align:left;background:none;border:none;cursor:pointer;padding:10px 14px;border-bottom:1px solid var(--line-soft);display:flex;flex-direction:column;gap:2px;transition:background .12s}.conv-item:hover{background:var(--surface-hover)}.conv-item.active{background:var(--brand-soft);box-shadow:inset 3px 0 0 var(--brand)}.conv-item .name{font-size:13px;font-weight:600;color:var(--ink)}.conv-item .meta{font-size:12px;color:var(--ink-muted);display:flex;justify-content:space-between;gap:8px}.chat{background:var(--surface-hover);border:1px solid var(--line-strong);border-radius:12px;display:flex;flex-direction:column;overflow:hidden}.chat-head{padding:14px 18px;border-bottom:1px solid var(--line);background:var(--surface-card);display:flex;align-items:center;gap:10px;flex-shrink:0}.chat-head .name{font-weight:600;font-size:14px;color:var(--ink)}.chat-head .phone{font-size:11px;color:var(--ink-dim)}.chat-scroll{flex:1;overflow-y:auto;padding:16px 18px;display:flex;flex-direction:column;gap:10px}.bubble{max-width:75%;padding:10px 14px;font-size:13px;line-height:1.5;white-space:pre-wrap;word-break:break-word}.bubble.cliente{align-self:flex-start;background:var(--surface-input);border:1px solid var(--line-strong);border-radius:12px 12px 12px 4px;color:var(--ink-strong)}.bubble.ia{align-self:flex-end;background:var(--ok-soft);border:1px solid var(--ok-line);border-radius:12px 12px 4px;color:var(--ok)}.bubble.equipe{align-self:flex-end;background:var(--warn-soft);border:1px solid var(--warn-line);border-radius:12px 12px 4px;color:var(--warn-ink)}.bubble.equipe.block{background:#64748b24;border-color:#64748b57;color:var(--ink-strong)}.bubble.followup{background:var(--violet-soft);border-color:#6c47ff55;color:#6d28d9}.bubble.ligacao{background:#38bdf829;border:1px solid rgba(56,189,248,.45);color:#0369a1}.bubble.ligacao.in{align-self:flex-start;border-radius:12px 12px 12px 4px}.bubble.ligacao.out{align-self:flex-end;border-radius:12px 12px 4px}.bubble .tag{font-size:9px;letter-spacing:.04em;text-transform:uppercase;margin-bottom:4px}.bubble .tag.warn{color:var(--warn)}.bubble .tag.muted{color:var(--ink-muted)}.bubble .tag.ok{color:var(--ok)}.bubble .tag.brand{color:var(--brand)}.bubble .tag.violet{color:var(--violet)}.bubble .tag.info{color:#0369a1}.bubble .text{margin-bottom:4px}.bubble .foot{display:flex;align-items:center;justify-content:space-between;gap:8px;margin-top:2px}.bubble .when{font-size:10px;color:var(--ink-dim)}.bubble .media-list{display:flex;flex-direction:column;gap:6px;margin:4px 0 6px}.bubble .media-list audio{width:260px;max-width:100%;display:block}.bubble .media-list video{width:280px;max-width:100%;border-radius:8px;display:block;background:#000}.bubble .media-list img{max-width:260px;max-height:260px;border-radius:8px;display:block;border:1px solid var(--line-strong);background:var(--surface-card)}.bubble .media-list .chip{align-self:flex-start;font-size:10px;padding:2px 7px;border-radius:4px;border:1px solid var(--line-strong);background:var(--line);color:var(--ink-secondary);text-decoration:none}.bubble .media-list .chip:hover{border-color:var(--violet-alt);color:var(--violet)}.marker{align-self:center;font-size:11px;color:var(--ink-dim);background:#94a3b81a;border:1px solid rgba(148,163,184,.28);padding:4px 10px;border-radius:8px}.empty-pane{flex:1;display:flex;align-items:center;justify-content:center;color:var(--ink-dim);font-size:13px;padding:24px;text-align:center}.back-btn{display:none}@media (max-width: 960px){.pair,.hl-grid{grid-template-columns:minmax(0,1fr)}}@media (max-width: 860px){.layout{grid-template-columns:minmax(0,1fr);gap:16px;padding-inline:16px;padding-block:0 48px}.rail{top:calc(52px + env(safe-area-inset-top,0px));z-index:5;flex-direction:row;overflow-x:auto;margin-inline:-16px;padding:8px 16px;gap:4px;background:var(--surface-app);border-bottom:1px solid var(--line)}.rail .cap,.rail .q,.rail .sep{display:none}.rail a{flex-shrink:0;padding:6px 12px;border-radius:999px}.rail a.active{background:var(--brand);border-color:var(--brand)}.rail a.active .l{color:var(--on-dark)}.tiles{grid-template-columns:repeat(min(var(--cols),2),minmax(0,1fr))}.topbar,.agentbar{padding-inline:16px}.who{flex-direction:column;align-items:flex-start;gap:0}.sample{margin-left:0;flex-basis:100%}.convs{height:calc(100vh - 230px)}.has-agents .convs{height:calc(100vh - 274px)}}@media (max-width: 720px){.convs{grid-template-columns:1fr}.convs.chat-open .conv-list{display:none}.convs:not(.chat-open) .chat{display:none}.back-btn{display:inline-flex}}@media (max-width: 400px){.tiles{grid-template-columns:minmax(0,1fr)}.bars{grid-template-columns:minmax(0,1fr) auto;grid-auto-flow:row dense}.bars .track{grid-column:1 / -1;order:0}.card-head{flex-direction:column}}@media (prefers-reduced-motion: no-preference){.tile,.card,.hl-item{animation:rise .18s ease-out both}@keyframes rise{0%{transform:translateY(3px)}to{transform:none}}}.link-btn{padding:0;border:none;background:none;cursor:pointer;font:500 12px var(--font-ui);color:var(--brand)}.link-btn:hover{text-decoration:underline}.bh-dialog{width:min(600px,calc(100vw - 32px));max-height:calc(100dvh - 32px);padding:0;border:1px solid var(--line);border-radius:12px;background:var(--surface-card);color:var(--ink);box-shadow:var(--shadow-pop)}.bh-dialog::backdrop{background:var(--overlay)}.bh-head{padding:18px 20px 12px;border-bottom:1px solid var(--line)}.bh-head h2{font:600 16px/1.3 var(--font-display);margin:0}.bh-head p{margin:4px 0 0;font-size:12px;color:var(--ink-muted)}.bh-days{padding:6px 20px}.bh-day{display:grid;grid-template-columns:140px minmax(0,1fr);gap:12px;align-items:start;padding:10px 0;border-bottom:1px solid var(--line-soft)}.bh-day:last-child{border-bottom:none}.bh-toggle{display:flex;align-items:center;gap:10px;min-height:34px;cursor:pointer;font-weight:500}.bh-toggle input{-webkit-appearance:none;-moz-appearance:none;appearance:none;flex-shrink:0;position:relative;margin:0;cursor:pointer;width:32px;height:18px;border-radius:999px;background:var(--line-bold);transition:background .15s}.bh-toggle input:before{content:"";position:absolute;top:2px;left:2px;width:14px;height:14px;border-radius:50%;background:var(--surface-card);transition:transform .15s}.bh-toggle input:checked{background:var(--brand)}.bh-toggle input:checked:before{transform:translate(14px)}.bh-toggle input:focus-visible{outline:2px solid var(--brand);outline-offset:2px}.bh-ranges{display:flex;flex-direction:column;gap:6px;min-width:0}.bh-closed{display:flex;align-items:center;min-height:34px;font-size:13px;color:var(--ink-dim)}.bh-range{display:flex;align-items:center;gap:6px}.bh-dash{color:var(--ink-dim)}.bh-time{height:34px;padding:0 8px;font:13px var(--font-ui);font-variant-numeric:tabular-nums;border:1px solid var(--line-strong);border-radius:8px;background:var(--surface-input);color:var(--ink);outline:none;cursor:pointer}.bh-time:focus{border-color:var(--brand);box-shadow:0 0 0 3px var(--brand-soft)}.bh-icon{width:34px;height:34px;flex-shrink:0;display:inline-grid;place-items:center;border:1px solid transparent;border-radius:8px;background:transparent;color:var(--ink-mid);font-size:16px;cursor:pointer}.bh-icon:hover:not(:disabled),.bh-icon.active{background:var(--surface-hover);border-color:var(--line);color:var(--ink)}.bh-icon:disabled{opacity:.35;cursor:default}.bh-error{font-size:12px;color:var(--danger)}.bh-copy{margin-top:4px;padding:12px;display:flex;flex-direction:column;gap:8px;border:1px solid var(--line);border-radius:10px;background:var(--surface-raised)}.bh-copy-title{font-size:11px;font-weight:600;color:var(--ink-muted);text-transform:uppercase;letter-spacing:.04em}.bh-check{display:flex;align-items:center;gap:8px;font-size:13px;cursor:pointer}.bh-check input{accent-color:var(--brand);width:15px;height:15px;margin:0}.bh-copy-actions{display:flex;justify-content:flex-end;gap:8px;margin-top:4px}.bh-foot{position:sticky;bottom:0;display:flex;align-items:center;justify-content:flex-end;gap:8px;padding:12px 20px;border-top:1px solid var(--line);background:var(--surface-card)}.bh-foot .bh-error{margin-right:auto}@media (max-width: 520px){.bh-day{grid-template-columns:minmax(0,1fr);gap:6px}.bh-head,.bh-days,.bh-foot{padding-inline:16px}}